Return & Refund Policy

At Brandz Home, customer satisfaction is important to us. We strive to provide premium-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Customers may request a return or exchange for eligible products within a specified period from the date of delivery. To be eligible for a return, the product must be unused, unwashed, undamaged, and returned in its original packaging with all tags and labels intact. Products that show signs of wear, washing, alteration, or damage may not qualify for return or exchange.

Certain products, including items purchased during special sales, clearance offers, limited-edition drops, or promotional campaigns, may not be eligible for return, exchange, or refund unless the product received is damaged, defective, or incorrect.

If you receive a damaged, defective, or wrong product, you must contact us within 48 hours of delivery with clear images and order details for verification. Once approved, our team will guide you through the return or replacement process.

Refunds, where applicable, will be processed only after the returned product has been received and inspected by our team. Approved refunds will be credited to the original payment method within a few business days depending on the payment provider or banking institution.

Shipping charges, COD charges, convenience fees, or other applicable charges may not be refundable unless the return is due to an error from our side.

Brandz Home reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy or appear fraudulent in nature.

Customers are advised to carefully check product descriptions, size guides, and order details before placing an order to avoid unnecessary returns or exchanges.

For any return, refund, or exchange-related queries, customers may contact us at brandzhome555@gmail.com