Refund and Returns Policy

Refund & Return Policy

At Brandz Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

Customers can request a return within 7 days of delivery.
Products must be:
- Unused and unwashed
- In original condition
- With all tags, packaging, and invoices intact

Non-Returnable Items

The following items are not eligible for return:

Refund Policy

Once the returned product passes quality inspection, the refund will be processed.
Refunds are usually credited within 5–7 business days.
Refunds will be made to the original payment method or as store credit, depending on the payment option used.

COD (Cash on Delivery) Refund Policy

Refunds for Cash on Delivery (COD) orders will be processed only after the returned product passes the quality check.
COD refunds cannot be credited as cash.
The refund amount will be transferred to:
- Customer’s bank account, or
- UPI ID, or
- Store wallet/store credit
Customers may be asked to share bank account or UPI details for processing the refund.
Refunds are generally processed within 5–7 business days after successful pickup and verification of the returned item.

Exchange Policy

Customers can request an exchange for:
- Wrong size
- Defective product
- Damaged item received

Exchange requests must be raised within 48 hours of delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please contact our support team with:

We will resolve the issue as quickly as possible.

Cancellation Policy

Orders can be cancelled before they are shipped.
Once shipped, orders cannot be cancelled but may be eligible for return as per policy.

Contact Us

For return, refund, or exchange assistance, contact us at:

Email: info@brandzhome.in
Phone : +91-7619999470